Handbuch

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Handbuch „Digitale Hilfe“

[/fusion_title][fusion_title title_type=“text“ scroll_reveal_effect=“color_change“ scroll_reveal_basis=“chars“ scroll_reveal_behavior=“always“ scroll_reveal_duration=“500″ scroll_reveal_stagger=“200″ scroll_reveal_delay=“0″ scroll_reveal_above_fold=“yes“ marquee_direction=“left“ marquee_mask_edges=“no“ marquee_speed=“15000″ rotation_effect=“bounceIn“ display_time=“1200″ highlight_effect=“circle“ loop_animation=“once“ highlight_animation_duration=“1500″ highlight_width=“9″ highlight_smudge_effect=“no“ highlight_top_margin=“0″ title_link=“off“ link_target=“_self“ content_align=“left“ size=“1″ text_shadow=“no“ text_shadow_blur=“0″ text_stroke=“no“ text_stroke_size=“1″ text_overflow=“none“ gradient_font=“no“ gradient_start_position=“0″ gradient_end_position=“100″ gradient_type=“linear“ radial_direction=“center center“ linear_angle=“180″ style_type=“default“ animation_direction=“left“ animation_speed=“0.3″ animation_delay=“0″ hide_on_mobile=“small-visibility,medium-visibility,large-visibility“ sticky_display=“normal,sticky“ fusion_font_variant_title_font=“400″ fusion_font_family_title_font=“sofia-pro“ font_size=“30″]Impulse aus der Beratungspraxis für mehr digitale Teilhabe[/fusion_title][fusion_title title_type=“text“ scroll_reveal_effect=“color_change“ scroll_reveal_basis=“chars“ scroll_reveal_behavior=“always“ scroll_reveal_duration=“500″ scroll_reveal_stagger=“200″ scroll_reveal_delay=“0″ scroll_reveal_above_fold=“yes“ marquee_direction=“left“ marquee_mask_edges=“no“ marquee_speed=“15000″ rotation_effect=“bounceIn“ display_time=“1200″ highlight_effect=“circle“ loop_animation=“once“ highlight_animation_duration=“1500″ highlight_width=“9″ highlight_smudge_effect=“no“ highlight_top_margin=“0″ title_link=“off“ link_target=“_self“ content_align=“left“ size=“1″ text_shadow=“no“ text_shadow_blur=“0″ text_stroke=“no“ text_stroke_size=“1″ text_overflow=“none“ gradient_font=“no“ gradient_start_position=“0″ gradient_end_position=“100″ gradient_type=“linear“ radial_direction=“center center“ linear_angle=“180″ style_type=“default“ animation_direction=“left“ animation_speed=“0.3″ animation_delay=“0″ hide_on_mobile=“small-visibility,medium-visibility,large-visibility“ sticky_display=“normal,sticky“ fusion_font_variant_title_font=“400″ fusion_font_family_title_font=“sofia-pro“ font_size=“30″]

Veröffentlicht am 24. Juli 2025

[/fusion_title][fusion_text animation_direction=“left“ animation_speed=“0.3″ animation_delay=“0″ hide_on_mobile=“small-visibility,medium-visibility,large-visibility“ sticky_display=“normal,sticky“ fusion_font_variant_text_font=“400″ fusion_font_family_text_font=“sofia-pro“ font_size=“20″]

Im Umgang mit der digitalen Welt schwanken viele Menschen zwischen Faszination und Überforderung. Manche nutzen die neuen Möglichkeiten mit Leichtigkeit, während andere vor großen Herausforderungen stehen. Digitale Angebote können das Leben erleichtern – oder aber zu Aufgaben werden, die zunächst bewältigt werden müssen, um den eigenen Alltag zu meistern.

Nur wer sich aktiv mit dem digitalen Leben auseinandersetzt, technische Geräte selbstständig nutzt, neue Medien kennenlernt und sich vernetzt, kann an der Gesellschaft und deren Gestaltung teilhaben. Daraus entstehen wichtige Gefühle wie Zugehörigkeit, Selbstbestimmung und Selbstwirksamkeit.

Die „Digitale Hilfe“ setzt genau hier an: Seit 2020 bietet sie als Beratungs- und Unterstützungsangebot niedrigschwellige Hilfe bei der Nutzung digitaler Medien – kostenfrei, leicht zugänglich und auf Augenhöhe. Im Mittelpunkt stehen offene Sprechstunden, in denen insbesondere ältere, digital unerfahrene Menschen ohne Terminvereinbarung individuelle Beratung während der wöchentlichen Öffnungszeiten erhalten.

Dieses Handbuch fasst die Erfahrungen aus fünf Jahren Beratung zusammen. Es bietet Einblicke und Impulse, um digitale Teilhabe auf individueller Ebene zu stärken.

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Handbuch

„Digitale Hilfe“

Herausgegeben von Benedikt Aigner

Redaktion & Umsetzung – Jana Weichsel

Autor*innen – Benedikt Aigner, Jana Weichsel

Design & Layout – Michaela Huml, The Happy Club

Fotografie – Max Kratzer

Druck – Gotteswinter und Fibo Druck- und Verlags GmbH

1. Auflage 2025

Weitere Informationen, Feedback, Kritik und Hinweise gerne an: kontakt@h2-01.gregermax.media

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Rupprechtstraße 29

80636 München

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CC BY-SA 4.0

Inhalt (Text und Abbildungen), soweit nicht anders gekennzeichnet, lizenziert unter Creative Commons Namensnennung – Weitergabe unter gleichen Bedingungen 4.0 International (CC BY‑SA 4.0, Lizenztext).

Zitationsvorschlag:

Aigner, B.; Weichsel, J. (2025): Digitale Hilfe – Impulse aus der Beratungspraxis für mehr digitale Teilhabe. 1. Auflage. München: Medienzentrum München des JFF.[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container type=“flex“ hundred_percent=“no“ hundred_percent_height=“no“ hundred_percent_height_scroll=“no“ align_content=“stretch“ flex_align_items=“flex-start“ flex_justify_content=“flex-start“ flex_wrap=“wrap“ hundred_percent_height_center_content=“yes“ equal_height_columns=“no“ container_tag=“div“ hide_on_mobile=“small-visibility,medium-visibility,large-visibility“ status=“published“ border_style=“solid“ box_shadow=“no“ box_shadow_blur=“0″ box_shadow_spread=“0″ gradient_start_position=“0″ gradient_end_position=“100″ gradient_type=“linear“ radial_direction=“center center“ linear_angle=“180″ background_position=“center center“ background_repeat=“no-repeat“ fade=“no“ background_parallax=“none“ enable_mobile=“no“ parallax_speed=“0.3″ background_blend_mode=“none“ background_slider_skip_lazy_loading=“no“ background_slider_loop=“yes“ background_slider_pause_on_hover=“no“ background_slider_slideshow_speed=“5000″ background_slider_animation=“fade“ background_slider_direction=“up“ background_slider_animation_speed=“800″ video_aspect_ratio=“16:9″ video_loop=“yes“ video_mute=“yes“ pattern_bg=“none“ pattern_bg_style=“default“ pattern_bg_opacity=“100″ pattern_bg_blend_mode=“normal“ mask_bg=“none“ mask_bg_style=“default“ mask_bg_opacity=“100″ mask_bg_transform=“left“ mask_bg_blend_mode=“normal“ absolute=“off“ absolute_devices=“small,medium,large“ sticky=“off“ sticky_devices=“small-visibility,medium-visibility,large-visibility“ sticky_transition_offset=“0″ scroll_offset=“0″ animation_direction=“left“ animation_speed=“0.3″ animation_delay=“0″ filter_hue=“0″ filter_saturation=“100″ filter_brightness=“100″ filter_contrast=“100″ filter_invert=“0″ filter_sepia=“0″ filter_opacity=“100″ filter_blur=“0″ filter_hue_hover=“0″ filter_saturation_hover=“100″ filter_brightness_hover=“100″ filter_contrast_hover=“100″ filter_invert_hover=“0″ filter_sepia_hover=“0″ filter_opacity_hover=“100″ filter_blur_hover=“0″ margin_top=“50px“][fusion_builder_row][fusion_builder_column type=“1_1″ type=“1_1″ layout=“1_1″ align_self=“auto“ content_layout=“column“ align_content=“flex-start“ valign_content=“flex-start“ content_wrap=“wrap“ center_content=“no“ column_tag=“div“ target=“_self“ hide_on_mobile=“small-visibility,medium-visibility,large-visibility“ sticky_display=“normal,sticky“ order_medium=“0″ order_small=“0″ hover_type=“none“ border_style=“solid“ box_shadow=“no“ box_shadow_blur=“0″ box_shadow_spread=“0″ background_type=“single“ gradient_start_position=“0″ gradient_end_position=“100″ gradient_type=“linear“ radial_direction=“center center“ linear_angle=“180″ lazy_load=“none“ background_position=“left top“ background_repeat=“no-repeat“ background_blend_mode=“none“ background_slider_skip_lazy_loading=“no“ background_slider_loop=“yes“ background_slider_pause_on_hover=“no“ background_slider_slideshow_speed=“5000″ background_slider_animation=“fade“ background_slider_direction=“up“ background_slider_animation_speed=“800″ sticky=“off“ sticky_devices=“small-visibility,medium-visibility,large-visibility“ absolute=“off“ filter_type=“regular“ filter_hover_element=“self“ filter_hue=“0″ filter_saturation=“100″ filter_brightness=“100″ filter_contrast=“100″ filter_invert=“0″ filter_sepia=“0″ filter_opacity=“100″ filter_blur=“0″ filter_hue_hover=“0″ filter_saturation_hover=“100″ filter_brightness_hover=“100″ filter_contrast_hover=“100″ filter_invert_hover=“0″ filter_sepia_hover=“0″ filter_opacity_hover=“100″ filter_blur_hover=“0″ transform_type=“regular“ transform_hover_element=“self“ transform_scale_x=“1″ transform_scale_y=“1″ transform_translate_x=“0″ transform_translate_y=“0″ transform_rotate=“0″ transform_skew_x=“0″ transform_skew_y=“0″ transform_scale_x_hover=“1″ transform_scale_y_hover=“1″ transform_translate_x_hover=“0″ transform_translate_y_hover=“0″ transform_rotate_hover=“0″ transform_skew_x_hover=“0″ transform_skew_y_hover=“0″ transition_duration=“300″ transition_easing=“ease“ scroll_motion_devices=“small-visibility,medium-visibility,large-visibility“ animation_direction=“left“ animation_speed=“0.3″ animation_delay=“0″ last=“true“ border_position=“all“ first=“true“ min_height=““ link=““][fusion_text animation_direction=“left“ animation_speed=“0.3″ animation_delay=“0″ hide_on_mobile=“small-visibility,medium-visibility,large-visibility“ sticky_display=“normal,sticky“ fusion_font_variant_text_font=“400″ fusion_font_family_text_font=“sofia-pro“ font_size=“20″ line_height=“1″]

Wir danken

Sebastian Ring, Leitung des Medienzentrum München des JFF

Kathrin Demmler, Direktorin des JFF – Institut für Medienpädagogik in Forschung und Praxis

Prof. Emily Engelhardt, Hochschule München

Prof. Dr. Angelika Beranek, Hochschule München

Melisa Budimlic, IfF-Refugio München e.V.

Aida Bakhtiari, Medienzentrum München des JFF

Maria Matinyan, Medienzentrum München des JFF

Elif Binici, Thomas Kupser, zusammen digital

Besonderer Dank gilt unserem Team

Gabriele Blache, Holger Kluge, Hui Wang, Irmgard Bauer, Jakob Schuppe, José Bartolomé, Natali Ivashchenko, Oliver Loh, Philemon Kaiser, Ralf Kahler, Abril Nuñez del Arco, Anna-Maria Schmidt, Anh Nguyen Nguyen, Anina Hegenauer, Chiara Pockorny, Layla Haas, Rose Türemiş

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